99myr's Commitment
At 99myr, we believe gambling is only meaningful when it remains a form of entertainment. This page provides all the information, tools, and support you need to play responsibly – because your wellbeing and peace of mind matter more than any bet.
Six key tools and commitments that 99myr provides to help every Malaysian player stay in control.
Set your own daily, weekly, or monthly deposit limits directly in your account settings. Once a limit is reached, no further deposits are allowed until the period ends. Limits can be lowered immediately but require a waiting period to increase – this is intentional, for your protection.
Set the maximum amount you are comfortable losing over a daily, weekly, or monthly period. Once the loss limit is reached, your account will not be able to place further bets for that period. This tool helps you stay within a budget you can afford.
Set a time limit for each gaming session. 99myr will send you a reminder when you are approaching your time limit, and notify you once it has been reached. This keeps you aware of how long you have been playing and helps prevent sessions from running longer than you realise.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account cannot be used to play or make deposits. You may still log in to check records or contact support. A break can be set from your account settings at any time.
For more serious protection, apply for self-exclusion for 1 month, 3 months, 6 months, 1 year, or permanently. During exclusion, your account will be fully frozen and all marketing communications will cease. Permanent exclusion is final and cannot be reversed – this decision should be carefully considered.
The 99myr support team is available 24/7 to listen and assist you. If you feel that playing is starting to affect your daily life, reach out to our trained team — they understand the local context and are here to help, without judgment.
Assess Yourself
Tick all statements that have applied to you over the past 3 months. This is not an official test – it is simply a personal guide to help you reflect on your own relationship with gambling.
Basic Tips
Decide how much you can afford to spend on gambling entertainment before you log in – and stick to that amount. Think of it like going to the movies or a concert: there's a price you're willing to pay, and you won't spend beyond that.
Every spin in slots and every hand in baccarat is independent of the last. Past results have no bearing on future outcomes. Chasing losses almost always leads to losing even more.
It's easy to lose track of time while playing. Use 99myr's session limit tools or set reminders on your phone. Taking regular breaks helps you play with a clearer head and avoid impulsive decisions.
Gambling is not a solution to financial problems, emotional difficulties, or everyday stress. Playing when you are under pressure or after consuming alcohol can lead to decisions you will later regret. If you are not in the right headspace, take a break.
The house edge means the platform always holds a mathematical advantage in the long run. This is no secret – it is how all casino games work. Enjoy the gaming experience as entertainment, and treat any winnings as a bonus, not an expectation.
We're glad you're here. Reading this page means you're taking a proactive step towards playing wisely. Responsible gaming isn't about playing less – it's about playing more mindfully. Use the tools we provide, recognise the warning signs, and don't hesitate to reach out if you need help.
99myr is built on the belief that gambling, when done responsibly, is a legitimate and enjoyable form of entertainment. Much like attending a Malaysia Super League match at the stadium, treating yourself to a special dinner, or playing video games — betting on a trusted platform can be part of a balanced entertainment lifestyle for adult players.
At the same time, 99myr is fully aware that gambling can become a problem for some individuals. When an activity that should be entertainment starts affecting a person's finances, relationships, or mental health, it is no longer just entertainment – it becomes an issue that requires serious attention.
That is why 99myr's commitment to responsible gaming goes beyond a page on our website. It is built into how we design the platform, how we train our support team, how we set minimum betting limits, and how we provide control tools that genuinely work. For us, a healthy and in-control player is one who will continue to enjoy a positive gaming experience – and that matters more than any short-term revenue.
Playing should be fun. If the enjoyment is gone, that's your cue to stop.
Only use money you can afford to lose entirely without it affecting your life.
Keep track of the time you spend. Sessions that run too long can affect your judgement.
Gambling problems rarely appear overnight. They develop gradually, and often the person involved is the last to notice. Recognising the early warning signs is key to taking action before things get more serious.
Acknowledging that there's a problem is the most important and most courageous first step you can take. Reach out to the 99myr support team via live chat to discuss the options available, including account control tools and self-exclusion. You don't have to face this alone.
99myr provides a complete suite of control tools accessible directly within your account settings. All of these tools are built around one principle: you should have full control over your own gaming experience. Below is a detailed explanation of each tool:
Set a limit on how much money you can deposit into your 99myr account within a given period. Three options are available: daily (resets at midnight), weekly (resets every Monday), and monthly. Limits can be reduced immediately. To increase a limit, a 7-day waiting period applies before the change takes effect – giving you time to reconsider the decision.
Set a maximum loss amount over a daily, weekly, or monthly period. Once your cumulative losses reach the limit you have set, the 99myr system will prevent any further bets for that period. Your funds remain safe in your account – you simply cannot place new bets until the next period begins.
Decide how long you want to play in a single session. 99myr will show a reminder when you have used 75% of your time limit, and a clearer message when the limit is reached. An option to extend is available, but you will need to make an active decision – it does not happen automatically.
Choose your break duration: 24 hours, 3 days, 7 days, or 30 days. While a break is active, your account cannot be used for playing or depositing. Breaks cannot be cancelled early – once you apply, the full period will run its course. This ensures you get the genuine rest you need.
All control tools are easily accessible directly within the 99myr platform without needing to contact support for most settings. Here are the steps:
Go to 99myr.best and log in using your phone number and password.
Click your profile icon or name at the top of the screen, then select "Account Settings" from the menu that appears.
On the settings page, find and click the tab labelled "Responsible Gaming" or "Gaming Controls".
You will see all available control tools. Select whichever ones apply, enter your desired limit values, and confirm your choices.
Limits that reduce your current limit take effect immediately. Limits that increase your limit or remove a control require a 7-day waiting period for your safety.
If you have trouble accessing these settings or need help activating any of the responsible gaming tools, the 99myr support team is available via live chat 24/7. Simply let us know that you would like to set responsible gaming limits and we will walk you through it step by step.
Self-exclusion is an option designed for individuals who feel they need a greater and more lasting distance from gambling. This is not a sign of weakness – it is a courageous and sensible step when you recognise that personal willpower alone may not be enough at certain times.
Once the period ends, you will need to actively apply to reopen your account – it will not reopen automatically.
A permanent, irreversible account closure that can be requested at any time in the future. This option is final.
Once permanent exclusion is activated, your account cannot be reopened even with a different phone number or identity. All registration attempts using your existing information will be blocked.
To apply for self-exclusion, contact the 99myr support team via live chat or email at support@99myr.best. Let them know you wish to self-exclude and specify the type of exclusion you require. Our team will process your request within 24 hours and send you a confirmation. The exclusion takes effect as soon as your request is confirmed.
Choosing self-exclusion doesn't mean you can never play again (unless it's a permanent exclusion). It means giving yourself the time and space you need to reassess your relationship with gambling. Many players who have gone through a temporary exclusion return to play in a more controlled and enjoyable way after the break they needed.
99myr has a zero-tolerance policy towards the use of our platform by anyone under the age of 18. This is not merely a legal requirement – it is a moral responsibility we uphold with full commitment.
While 99myr takes its responsibility to prevent underage access seriously, parents and guardians also play an important role. If you have children or teenagers at home, we recommend:
If you are worried that someone you care about may have a gambling problem, knowing how to help can make a real difference. Problem gambling doesn't only affect the individual – it impacts the whole family and those around them.
People experiencing gambling problems may show signs such as:
Approaching someone about a gambling problem can be difficult. Here are some tips that may help:
Supporting someone with a gambling problem can be emotionally and financially draining. Remember to take care of your own mental and financial wellbeing. Set clear boundaries — for example, do not lend money you cannot afford to lose. Seek support for yourself as well, if needed.
At 99myr, no responsible gaming question is too small or irrelevant. If you have concerns, want to activate a control tool, or simply want to talk about your gaming experience, our team is here to listen.
When contacting us about responsible gaming, please mention that it is regarding "Responsible Gaming" so our team can give it the appropriate priority.
99myr encourages members who need additional support beyond what we can provide to seek help from qualified resources. Malaysia has several helplines that can be reached confidentially:
Problem gambling can affect anyone regardless of age, background, or status. Seeking help is a sign of strength, not weakness. 99myr is always here to help you make healthier and more enjoyable choices when you play. For information on the platform's overall terms of use, please read Terms & Conditions us. For information on how your data is protected, please refer to Privacy Policy us.
Answers to the most frequently asked questions about responsible gaming at 99myr.